Policies

Matted Fur Policy: I prioritize the health and comfort of your furry friends. I have this policy in place to ensure the best care for all pets. If your dog's fur is excessively matted, I WILL shave down the hair to prevent discomfort and issues. I will always communicate with you and discuss the best options for your pet's grooming needs.

Flea & Tick Policy: The health of your pup is the top priority during the groom. If I notice any fleas or ticks during the grooming process, I will add a $25 charge to your pup's groom for a shampoo treatment.

Cancellation Policy: There is a 24-hour cancellation policy. If you fail to cancel less than 24 hours before your appointment, you will be required to pay half of the full price of your dog's grooming. This also applies to no-shows. 

Deposits policy: I do require a 50% deposit if you cancel or no-show appointments, and that is to be paid at the time you book your appointment. 

Vaccination policy: Rabies is the only vaccine I require, and it must be either sent to me or shown at the time of the appointment. 

Behavior policy: Working with difficult dogs is my specialty, this means dogs who get nervous or stressed easily during grooms. If at any moment the pup gets too stressed or nervous, services may be refused or modified for the safety of your pup and the groomer.  

Senior Pet Policy: Working with senior pets is also another specialty of mine. I have the proper equipment to get the groom done and make it the most comfortable for them. If the groom becomes too uncomfortable for your pet, services may be stopped or refused. 

Photos policy: Any photos I take during or after the groom of your dog may be used on social media.

Injury policy: In the event that an injury takes place during your pups groom, I will immediately inform you and we will discuss next steps. Taking care and making sure your pup is comfortable during its groom is my number one priority.

Weather policy: In the event there is severe weather, I will contact you in advance to let you know about rescheduling your pup. 

I am licensed and insured.